If you want to make an exchange or get a refund, keep in mind that:
- The returned item must be in new, unused condition. Refunds will not be issued on used or worn items.
- Exchanges will only be accepted if the wrong size was ordered. Refunds will not be issued if the wrong model or colour was ordered.
- Zippers or velcro rubbing against certain fabrics can cause a peeling effect during use and/or washing. This is not grounds for an exchange or refund.
If you satisfy these requirements, request your refund by contacting Customer Service. After examining the item, we will inform you if your product is eligible for an exchange.